Privacy Policy

Contact Details

Data Protection Officer: Eleanor Cheah Quick

Address: 56 Kingsland Terrace, Pontypridd, CF37 1RX
Phone Number: 07503 401906

Email: cqdogs@gmail.com

Information We Collect

We currently collect and process the following information:

● Personal identifiers, contact details and characteristics (for example, your name, phone number, and email address),

● Customer data (for example, billing address and payment details),

● Marketing data (such as whether you have opted into receiving marketing emails from us),

● Correspondence regarding our services (through email or instant messaging),

● Information about your accessibility needs, and

● Information about your dog.

How We Get The Information and Why We Have It

The personal information we process is provided to us directly by you for one of the following reasons:

• To book onto our services,

• To pay for our services,

• To request information about our services.

We use the information that you have given us in order to:

• Contact you regarding our services,

• To modify our approach in the interests of safety and wellbeing for you and your dog, and

• To provide the best service we can.

We may share this information with other entities when necessary for supplying our services to you. This includes payment processing companies, email providers, and scheduling software.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• Your consent, in which you have a right to remove your consent at any time. You can do this by contacting cqdogs@gmail.com.

• We have a contractual obligation.

• We have a legitimate interest.

• We do not collect any more data than is necessary for providing our services to you.

How We Store Your Personal Information

Your information is securely stored.

We keep the information listed above for 1 year. We will then dispose of your information by shredding forms, and/or securely deleting digital data.

Your Data Protection Rights

Under the data protection law, you have rights including:

• Your right of access – You have the right to ask us for copies of your personal information.

• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at cqdogs@gmail.com if you wish to make a request.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at cqdogs@gmail.com.